Pro-invest Hotel Operations

The hotel team comprises of individuals with extensive experience in hotel development and operations, having held senior executive roles with major hotel groups including InterContinental Hotels Group (IHG), Hilton and Accor.

Third Party Hotel Management

Pro-invest Hotels Group leads the operational management of all the hotel assets under Pro-invest Group’s ownership. The Hotels’ team also supports various Pro-invest Group entities in the evaluation of potential hotel acquisition and asset management opportunities as well as working closely with Pro-invest Developments in the assessment of locations and hotel sites for the development of Holiday Inn Express and other internationally branded hotels.

Specific to the roll out of Holiday Inn Express hotels, the hotel team works closely with Pro-invest Developments during the feasibility and design and construction phase of each hotel. The hotels team also liaises with IHG’s Legal departments, Design & Engineering teams, Franchise Business Support teams and other hotel brand support functions to ensure a seamless approach to the franchise application process, design and construction phase and the critical path leading to hotel opening. Moreover, Pro-invest Hotels Group works with IHG’s Hotel Performance Support team enabling the company to deliver each hotel being fully compliant with brand standards and specifications.

Pro-invest Hotels- Holiday Inn Express Adelaide

Holiday Inn Express Adelaide City Centre


Our ambition is to be the preferred third party hotel management company in Australia and New Zealand. Establishing enduring relationships with our guests, colleagues, investors and franchisors.

Holiday Inn Express – Simple, Smart Travel

Holiday Inn Express Brisbane Central

Hotel Awards

Some of our most recent hotel industry awards and accolades include:

Holiday Inn Express Sydney Macquarie Park
Winner – Australian General Manager of the Year
2019 Hotel Management Awards

Holiday Inn Express Sydney Macquarie Park
Winner – General Manager of the Year
2018 IHG Annual Awards

Holiday Inn Express Brisbane Central
Winner – Franchise Hotel Award
2018 IHG Annual Awards

Holiday Inn Express Hotels
Highly Commended – Hotel Brand of the Year
2018 HM Awards

Holiday Inn Express Sydney Macquarie Park
Winner – Best Midscale Hotel
2018 HM Awards

Holiday Inn Express Adelaide City Centre
Highly Commended – Best New Hotel
2018 HM Awards

Holiday Inn Express Brisbane Central
Finalist – Best Superior Accommodation
2018 QHA Awards for Excellence

Holiday Inn Express Sydney Macquarie Park
Best Mid Range Hotel of the Year
2017 AHA National Awards for Excellence
2017 TAA NSW Awards for Excellence

Core Purpose

Our core purpose is creating a positive impact on the world through heartfelt hospitality. Heartfelt hospitality is at the core of everything we do.

This means:

  • Caring for our guests and providing great service
  • Being inclusive, supportive and having a positive work culture
  • Being environmentally aware and responsible
  • Being innovative; embracing new ideas and technology
  • Being community minded

Activities Undertaken by Pro-invest Hotels Group

  • Development Support

    • Site selection support and approval
    • Negotiation of franchise lease and management agreements
    • Hotel space planning and design reviews
    • Determining FF&E, OS&E and IT requirements
    • Mock-up room process management
    • Negotiations of procurement contracts
  • Pre-Opening Support

    • Establishing pre-opening teams
    • Implementing staffing structures and training programs
    • Selecting and on-boarding General Managers
    • Managing pre-opening budget
    • Negotiating outsourcing services contracts
    • Hotel positioning workshops and pre-opening marketing
    • Orchestrating handover from development to hotel operations team
  • Operations Management

    • Budgeting and forecasting
    • Departmental strategic plans
    • Financial and operational performance optimisation (KPI monitoring)
    • Revenue management (pricing, forecasting, inventory, business mix, system and revenue tools)
    • Sales and Marketing planning and channel distribution
    • Finance and business support (daily, weekly, monthly and quarterly reporting)
    • Auditing and quality management
    • Asset management and strategic planning

Pro-invest Hotel Operations

Third-party management is firmly established in the U.S and Europe and has become more popular in Australasia due to the expansion of the hotel franchise model. As the role of hotel ownership, investment, system delivery and operational management becomes more specialised, some hotel brands are making strategic decisions to expand through the franchise model recognising that third-party management companies can develop and manage hotels efficiently in accordance to specific brand standards.

Benefits of Franchising

Owners & Investors

  • Access to best-in-class hotel brands and distribution system
  • Franchisees are often able to help owners negotiate more competitive franchise fees
  • Third party management can negotiate shorter and more flexible management agreement terms with exit options
  • Franchisors focus on brand positioning and system delivery whereas third-party operators are more focussed on the bottom line
  • A greater level of on-property operational control and decision making
  • A more nimble management structure
  • Complete day-to-day focus on hotel performance maximisation
  • Ability to beta-test new initiatives, introduce new operating systems and  technology to drive revenue and reduce operating expenses

Hotel Developers

  • Ability to secure technical and operational advice prior to and during the hotel development phase
  • Access to flexible advisory services and management contract terms enabling an early exit strategy or asset sale prior to or after completion, unencumbered or with management in place
Holiday Inn Express Adelaide City Centre

Holiday Inn Express Adelaide City Centre

Proven Track Record

The executive team at Pro-invest Hotels Group comprises hotel industry professionals with over 100 years of combined experience, having served with some of the world’s major hotel groups. The team has expertise in the areas of senior management, hotel operations, sales & marketing, finance and business support, hospitality consulting, hotel brokerage & acquisitions, as well as deal structuring and the negotiation of hotel management agreements, leases and franchise agreements. Many of our hotel executives have held senior corporate, regional or hotel General Manager roles with brands including Hilton, InterContinental, QT Hotels, Crowne Plaza, Holiday Inn, Holiday Inn Express, Mantra and Rydges.